Resident Specialist

Resident Specialist

We are growing! Lexington Management, LLC is property management company with a portfolio of 30 properties across Wisconsin with 2800 units and counting.  We are dedicated to offering an exceptional experience to our residents and our employees. From our residents to our employees we are committed to putting people first in everything we do.  If this sounds like a team you would like to join, apply today.

The Resident Specialist manages and coordinates people as well as available resources to provide a seamless community to residents, prospective residents, visitors and staff.  The resident specialist understands the busy nature of the community and is willing to assist at a moment’s notice.

Resident Specialist Duties:

• Answer incoming phone calls/emails/text messages and handle accordingly
• Communicate effectively with residents, future residents, visitors, vendors and team members while presenting a positive, professional image
• Provide outstanding customer service to residents and future residents
• Investigate complaints, disturbances, and violations and resolve problems following management rules and regulations
• Coordinate and perform all move out inspections at month end
• Report liability and community incidents
• Take pride in the apartment community, visually inspect and address areas of concern, keep community clean and report service needs to maintenance
• Maintain an organized environment even during busy times
• Willing to work flexible schedule including some weekends
• Work closely with maintenance to monitor and schedule make-readies and other maintenance activities.
• Perform additional duties as assigned by corporate office

Thing you need:

• High School Diploma
• Two or more years of experience in property management or comparable customer service experience
• Excellent problem-solving skills and the ability to deal with conflict in a professional manner
• Excellent verbal and written communications skills
• Proficiency in Microsoft Outlook, Word, Excel
• Able to multitask and meet deadlines in a timely manner
• Clean driving record
• Willingness to work a flexible schedule including some weekends
• A sharp, professional appearance
• Must be able to walk the property which includes climbing stairs
• Able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies and stand for extended periods of time

Lexington Management provides a range of options and benefits for full time employees including:

• Paid vacation and holidays
• Medical, Dental and Vision Insurance
• Much more

If you are interested in this role, please send your resume and the job title you are applying for to:

khutchison@lexingtonmanagement.com and/or careers@lexingtonmanagement.com

Updated: 1/11/2021